Privacy Policy

Your privacy is important to HQ. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with HQ or an HQ affiliated company. HQ and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Here are some examples of the types of personal information HQ may collect and how we may use it:

What personal information we collect

When you purchase a product or contacting us, we may collect a variety of information, including your name, mailing address, email address, contact preferences, Order ID.

In certain jurisdictions, we may ask for a government issued ID in limited circumstances including but not limited to not been able to verify your identity, for the purpose of extending commercial credit, managing reservations, or as required by law.

Cookies and Other Technologies

HQ's websites, online services, interactive applications, email messages, and advertisements may use "cookies" and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Ads that are delivered by HQ's advertising platform may appear in HQ's News. If you do not wish to receive ads targeted to your interests from HQ's advertising platform, you can contact us and will will comply, You may still see ads or News based on context like your search query or the channel you are reading. In third-party apps, you may see ads based on other information.

HQ and our partners also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with HQ more convenient and personal. For example, knowing your first name lets us welcome you the next time you visit our website. Knowing your country and language − this helps us provide a customized and more useful shopping experience. Knowing someone using your computer or device has shopped for a certain product or used a particular service helps us make our advertising and email communications more relevant to your interests. And knowing your contact information, hardware identifiers, and information about your computer or device helps us personalize your operating system, and provide you with better customer service.

If you want to disable cookies, go to your web browser preferences to manage your preferences and check with your provider to find out how to disable cookies. Please note that certain features of the HQ website will not be available once cookies are disabled.

As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. HQ may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on the HQ website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.